Network Password
What is my personal network password?
What if I forgot my network password?
How do I change my network password?

Voyager Pin
What is my Voyager pin?
What if I forgot my Voyager pin?

Other
How much storage space do I have?
Can I save and run downloaded programs in my personal network account?
I can't find my network drives after I login; what's wrong?
I can't log in to one of the machines in my lab, but I can all the others?
How can I share a file or folder over the network?
I deleted a file that I should not have; how can I get it back?

What is my personal network password?
Your network password is used to access the Lawrence network as well as your Lawrence e-mail account. Your initial network password is set by ITS. However, the first time you access your account you will be required to change this password. Your new password is then valid for 365 days.

What if I forgot my network password?
If you forgot your password, this information can be obtained in person from the ITS Helpdesk in Library room 201. If you are locked out of the network/e-mail, simply call the Helpdesk at 832-6570 to request that your account be unlocked. Another option is to try again later; accounts are unlocked automatically after a full 15 minutes.

How do I change my network password?
Click here for instructions.

What is my Voyager pin?
Your pin is a 6-character Personal Identification Number used to access Lawrence Voyager. This pin is different than your network password.

What if I forgot my Voyager pin?
If you forgot your Voyager pin, stop by the Helpdesk in Library room 201 with your student id to request that your pin be reset. If you are not on campus, you may send a written request to the Helpdesk: fax it to 920-832-7693 or e-mail a scanned request to helpdesk@lawrence.edu. The request must include your Lawrence ID number and your signature. If you are locked out of Voyager, call the Helpdesk to request that your account be unlocked. Another option is to try again the following day; accounts are unlocked automatically each evening.

How much storage space do I have?
Every account, whether student, faculty or staff, is allotted a finite amount of file storage space on the servers. The initial quota is generally sufficient to meet the demands of most users. Due to the nature of projects, work requirements, or research, some users may exhaust their disk quota allocation. In these instances, the user may request an increase in quota by contacting the Helpdesk. Requests will be considered and additional quota granted as appropriate. Before requesting additional quota, please delete old, unneeded, and obsolete files from your directories. If you still do not have enough disk space to meet your needs, then make the request.

Can I save and run downloaded programs in my personal network account?
Users are able to download programs to their network account but will not be able to execute downloaded programs from university-owned computers. Users may only run downloaded programs on personally-owned computers.

I can't find my network drives after I log in; what's wrong?
There could be several reasons for this: If you are working on a shared machine, are you logged in? Often another user was on the machine previous to you and forgot to log out. Go to Start-Logoff. Click Close all programs and login with your user information. This should allow you to login and access your personal space.

I can't log in to one of the Windows machines in my lab, but I can login to all the others. Why?
First check to see that the domain name at login is "VIKING." If it is, then there may be a problem with the temporary directory on that particular computer. (On Windows computers there is a temporary directory which holds a profile of past files used and users that have logged in. When that directory is full, it will not allow anyone else to login to that computer.) Please contact the Helpdesk to report this problem.

How can I share a file or folder over the network?
It is possible to share files and folders over the network within a class or department. If this is something your class/department would benefit from, please contact the Helpdesk.

I deleted a file that should not have been deleted; how can I get it back?
Contact the Helpdesk during normal business hours. A technician may be able to restore the file from a backup tape.We will need the date when the file was last available, the name of the file, and the location or path.